An In Depth Look at How Our Services Can Work For You!
Why Do You Charge for Meet and Greets?
In addition to getting to know each other and your pets, it is important that we make sure to cover all of the essentials of your pet's care in a clear and concise manner. Charging for timeliness helps keep all of us on track and focused on your most important needs - your pets, your home, and the care you expect.
Payment is due by check, cash, or Venmo at the end of the initial Meet and Greet. And when you book your first service, we will apply a $10 credit to your first invoice. Complimentary Meet and Greets can be provided as needed once you are onboard as a Petunia client. Therefore, if you need a chance to meet with a sitter who is new to you and your pets, you will not have to pay for that service, and we allot up to 30-minutes for a follow-up meeting.
Do You Utilize Employees or Contractors?
Our staff consists of full-time, part-time, and as needed Employees. Some of our staff provide both day and nighttime services, and some provide only daytime or nighttime services. Having employees means that we can provide staff with training in order to provide you with the consistency and quality control for the care that you should expect from us.
Our walkers and sitters go through an extensive interview process, background checks, and hands-on training. They are also provided with additional tools and training materials in order to provide for safe walks and ongoing education, in addition to having the backing of a team to help when support is needed.
Do You Carry Insurance and Bonding Policies?
Yes. In order to protect your pets and personal property, we are bonded and insured.
Why Do You Charge More For Overnight Care Than Many Other Pet Sitting Companies And What Value Can You Provide For Me?
All of our pet sitters are employees, therefore all employees are paid by the hour for any time worked and any time where they may be "on-call." When a pet sitter arrives at 10PM they will do any and all work required by you before they are permitted to sleep, and any work that is needed prior to their 6AM departure time. If something comes up in the middle of the night, your sitter will take care of whatever might be needed from your pets!
Because we use employees to provide this service, we are able to offer greater availability to commit to multiple overnight requests at one time, where some other pet care providers only offer the service by way of the owners of the business, which limits availability.
Why Are Your Overnight Rates Not All Inclusive Between Day and Nighttime care?
Since not all employees can work 24 hour shifts, your pets may see different day and nighttime sitters. We try to keep this to a minimum as much as possible. However, we provide a comprehensive Planning Guide for care while you are away, so that we can tailor your care to exactly what is required between day and night.
How Can I Make Sure That My Pets Are Getting the Best Care If I Have Multiple Walkers or Sitters?
We strive to provide a PREMIUM service to you, as we know how important it is to keep you up to date with your pets' care while you are away. We utilize a mobile app/online platform to provide appointment reports to you any time someone is caring for your home and pets. Your walkers/sitters check into their appointments when they arrive, upload photos, include notes, potty reports, and then complete an appointment once the appointment duration has been met.
For care while you are away, we provide additional communication to you via "WhatsApp" through short video messages and live video chats between you, your pets, and your sitter, if you choose!! You must download the app from your Android or iPhone store, but it is free!
Why Do You Only Provide Two Options for Daytime Pet Drop-ins with Overnights?
Every client has different wants and needs for their pets, and we truly understand that, but know that we may not be able to meet every person's desire for timing. Our offered visit times are proposed so that we can better ensure availability of the time slots that are necessary for your pet's care while you are away. Therefore, our two options are based around providing consistent service.
Can You Offer Times Outside of Your Two Options Provided for Pet Drop-ins?
On a case-by-case basis, we may be able to offer special accommodations for pets who may need things like specific medication times. Or we may be able to offer visits on your first and last days that are better suited to the timing in which you expect to depart and return home. Any other requests are based on staffing availability.
Does My Dog Have To Participate In Pack Walks?
Absolutely not! Our pack walks are offered as a social service with the added bonus that your dog may get additional time outside of the house without any additional charges to you. We can provide individualized attention for dogs who are not well-suited to pack walks, like senior pets, puppies in training, and dogs who may not get along well with others.
Do You Offer Discounts?
We may offer special pricing in certain circumstances, but we do not discount any of our rates. Our rates are competitive and fair, and we offer the best price that we can for each service that we provide.
How Much Notice Do You Need When Booking Appointments?
Of course, as much notice as possible is always a good thing! There is no such thing as too much notice!
We do request that any Overnight requests are submitted with at least 21 days notice for current clients. Anything with less notice we may not be able to accommodate. For new clients, we do require at least 30 days notice, since we have to get new clients set up before we can start booking services.
For dog walks or cat visits that need to be booked while you are out of town over several consecutive days, we recommend that you send these requests with at least 2 weeks notice.
Other sporadic requests for pet care from current clients should be submitted with at least three days notice.
We understand that things do come up last minute, and we always do our best to help where we can. However, any advanced notice gives us an opportunity to make sure we can reasonably accommodate your request, and discuss any possible modifications we may need as far as timing is concerned.