Cancellation Policies

 

Walks/Visits/Other Services Cancellation Policy:

  • Full Refund - 72+ hours notice before your appointment time.

  • 50% Refund - more than 36 hours notice, but less than 72 hours notice before your appointment time.

  • No Refund - less than 36 hours notice before your appointment time.

Overnight Cancellation Policy:

  • Full Refund - cancellation made 14+ days before the start of your booked sit.

  • Cancellation made up to one week prior - $50 per night cancellation fee of the first 5 nights, 100% refund for any remaining nights. (Up to $250)

  • Cancellation made with less than one week's notice - $60 cancellation fee of the first 5 nights, 100% refund for any remaining nights. (Up to $300)

  • Cancellation with less than 48 hours notice (weather exceptions for cancelled travel permitted*) - $100 cancellation fee of the first 2 nights, $60 cancellation fee of the next 3 nights, 100% refund for any remaining nights. (Up to $380)

*flexibility to the cancellation policy can be made on a case-by-case basis