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Cancellation

Cancellation Policies

 

Walks/Visits/Other Services Cancellation Policy:

  • Full Refund - 72+ hours' notice before your appointment time.

  • 50% Refund - more than 24 hours' notice before your appointment, but less than 72 hours' notice before your appointment time.

  • No Refund - less than 24 hours' notice before your appointment time.

Boarding Cancellation Policy:

  • Full Refund - 21+ days notice before the start of your booked service.

  • Cancellation made up to one week prior - 50% refund for the first 7 booked days, 100% refund for any additional days.

  • Cancellation made with less than one week's notice - no refund for the first 5 days booked, 50% up to the 10th day, 100% for any days booked beyond 10 days.

*flexibility to the cancellation policy can be made on a case-by-case basis for weather conditions, specifically, and some other extenuating circumstances.

Closed Dates (no dog walks, cat visits, or boarding services available)

  • Thursday, April 27th through Sunday, April 30th

  • Saturday, May 20th through Sunday, May 21st

  • Saturday, June 3rd through Sunday, June 11th

  • Friday, September 22nd through Monday, September 25th

  • Friday, October 6th through Tuesday, October 10th

  • Monday, November 6th through Monday, November 13th

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