Cancellation Policies
Walks/Visits/Other Services Cancellation Policy:
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Full Refund - 72+ hours' notice before your appointment time.
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50% Refund - more than 24 hours' notice before your appointment, but less than 72 hours' notice before your appointment time.
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No Refund - less than 24 hours' notice before your appointment time.
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Boarding Cancellation Policy:
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Full Refund - 21+ days notice before the start of your booked service.
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Cancellation made up to one week prior - 50% refund for the first 7 booked days, 100% refund for any additional days.
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Cancellation made with less than one week's notice - no refund for the first 5 days booked, 50% up to the 10th day, 100% for any days booked beyond 10 days.
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*flexibility to the cancellation policy can be made on a case-by-case basis for weather conditions, specifically, and some other extenuating circumstances.​​​​
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