Cancellation Policies
Walks/Visits/Other Services Cancellation Policy:
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Full Refund - 72+ hours notice before your appointment time.
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50% Refund - more than 36 hours notice, but less than 72 hours notice before your appointment time.
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No Refund - less than 36 hours notice before your appointment time.
Boarding Cancellation Policy:
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Full Refund - 21+ days notice before the start of your booked service.
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Cancellation made up to one week prior - 50% refund for the first 7 booked days, 100% refund for any additional days.
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Cancellation made with less than one week's notice - no refund for the first 5 days booked, 50% up to the 10th day, 100% for any days booked beyond 10 days.
*flexibility to the cancellation policy can be made on a case-by-case basis for weather conditions, specifically, and some other extenuating circumstances.
Closed Dates (no dog walks, cat visits, or boarding services available)
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Thursday, April 27th through Sunday, April 30th
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Saturday, May 20th through Sunday, May 21st
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Saturday, June 3rd through Sunday, June 11th
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Friday, September 22nd through Monday, September 25th
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Friday, October 6th through Tuesday, October 10th
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Friday, November 3rd through Monday, November 13th